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Transparency About Your Payments and Your Journey
We understand that plans can change.
Our intention is to help you continue your journey whenever possible while being transparent about the arrangements and commitments already made on your behalf.
All payments made toward a Soul India booking are non-refundable.
This includes payments made through Pay in Full, the $500 Reservation Deposit, and Monthly Installments.
If your plans change, you may request to move your journey to another available travel date.
We will always do our best to help you continue your journey on a new date.
However, changing your travel date does not guarantee that all payments already made can be carried over to the new date.
Before your journey, our trusted local operator in India begins making the necessary arrangements and payments for your arrival.
These may include accommodations, transportation, activities, reservations, and other services required for your journey.
Some payments and arrangements may already have been made specifically for your original travel date and may not be refundable or transferable.
If those payments cannot be recovered or transferred to your new date, that portion of the payment may be lost.
If the same arrangements need to be paid for again for your new travel date, you may be responsible for those additional costs.
If your new travel date has a higher trip price, you will be responsible for paying the difference.
Additional costs may also apply if arrangements that were already made for the original date need to be made again.
We will explain any additional amount before confirming your new travel date.
When you reserve a journey with Soul India, your booking begins a process of preparation.
Funds are used to secure services and make arrangements with our trusted local partners in India before you arrive.
These commitments are made specifically in preparation for your journey and may become non-refundable as the travel date approaches.
Our policy allows us to honor those commitments while still giving you the opportunity to move your journey to another available date whenever possible.
We understand that changing travel plans can be difficult.
Our intention is not to take away your journey. Whenever possible, we will work with you to find another available date and help you continue your experience with Soul India.
We will communicate clearly with you about any payments or arrangements that cannot be transferred and any additional amount required for your new date.
Sometimes the path changes, but the journey does not have to end.
If you need to change your travel date, contact us as early as possible. We will look at your situation and work with you toward the best available solution.